Return & Refund Policy

🌿 Return & Refund Policy

At Sona Shop, we want you to love every item you receive. But if something isn’t quite right — don’t worry, we’re here to help.

🔄 Returns
You can return an item within 15 days of receiving your order.

💸 Refunds
Refunds are issued within 5–10 business days after we receive your return.

🚚 Return Shipping
If the item was damaged or incorrect — we’ll cover shipping. Otherwise, the customer is responsible.

💬 How to start a return
Contact us via email or contact form with your order number.

❗ Important
Returns are not accepted without prior communication or after 15 days.

✨ With warmth,
The Sona Shop Team

Gifts and calm living.